Terms & Conditions of Service

Please consider our Terms and Conditions of service prior to booking Mango Tree Cottage, Eumundi.

Please consider our Terms and Conditions of service prior to booking Mango Tree Cottage, Eumundi.

  1. We request a non-refundable booking deposit equal to 50% of the total booking amount, with the remaining balance due 30 days prior to your arrival date. If your booking request date is within 30 days of your arrival date, 100% of the booking amount payment is required.
  2. Cancellation policy: As a family run business, cancellations greatly affect us, which is why we have put in place this policy.  If a guest requests to cancel then they will forfeit their 50% booking deposit.  If a guest cancels within 45 days prior to their arrival and full payment has been taken then we are happy to offer a refund less your 50% non-refundable deposit.

    If a guest requests to cancel less than 45 days prior to their arrival OR they are a no-show they will be charged the total amount, as please bear in mind Mango Tree Cottage has been held exclusively for you for these dates and other potential bookings would have been declined.

    No refunds are made if you leave before your departure date.

  3. Payment can be made via Visa, MasterCard or direct deposit into our nominated bank account.  These details will be on your booking invoice.  Please note: A surcharge applys if paying your account by credit card and the merchant name on your statement will appear as Kombi Celebrations.

  4. The owners reserve the right to cancel any booking and provide a full refund should any unforeseen circumstances arise.

  5. We need to welcome you on arrival to issue the keys, so kindly indicate your expected arrival time. If this changes please contact us direct on our mobile 0414 182 442 or Sue 0497 791 034.

  6. The owners do not take any responsibility for loss or damage to your personal property or vehicle.

  7. A minimum 2 night stay applies with Mango Tree Cottage.

  8. Click here for our cottage inclusions.

  9. Mango Tree Cottage hosts a maximum of six guests per booking. We offer two tariffs. Tariff one: for the use of one room and Tariff two: for the usage of both rooms. If only one room is booked, the second room is locked off to maintain the low rate and reduces cleaning costs.

  10. If you are attending a special event and need an early check-in please let us know 72 hours prior to check-in and based on the previous night occupancy we’ll do our best to accommodate your requirements.

  11. Fire Pit Usage: Please click here to view our fire pit usage.  The fire pit is a seasonal service and open 6pm-10.30pm.  The owner will be in attendance to extinquish the fire pit at 10.30pm.

  12. Rental Bond: A credit card number is required by Mango Tree Cottage prior to check-in. This is to act as a bond should; in the unlikely event, any additional costs be incurred by the owners during your stay.  This guarantee protects the owners of Mango Tree Cottage against any damage to the property which in some circumstances would require an insurance claim.  If it’s established the claim is due to negligence by the tenant a $500 excess fee incurred by the owners would be passed onto the tenant.

Please note:
Check-in: Between 3pm and 8pm
Check-out before: 10am
The rooms and the entire property are strictly non-smoking
No pets allowed